Olton, Solihull on 0121 707 4166
or Worcester on 01905 352 633
Ask a surveyor
a question
Enquire

Advice on any aspect of property preservation, just ask our qualified surveyors.

Accreditations

PWPDA Trust Mark GPI PCA
Slide 1 Slide 1 Slide 1 Slide 1 Slide 1

The company with a reputation to preserve!

Rudders & Paynes has a history dating back to 1956, arguably - it's the best known and most highly regarded name in the Remedial Treatment Industry in the West Midlands.

Guarantees & insurance

Guarantees

Specialist works carried out by Rudders & Paynes Ltd can be covered by our standard long-term guarantees, subject to our standard terms & conditions.

Guarantee periods are as follows:

  • Chemical damp-proof courses – 20 year guarantee
  • Timber treatment – 20 year guarantee
  • Structural waterproofing to basements – 10 year guarantee

Claims under Rudders & Paynes Guarantees

In the unlikely event that you need to make a claim under your guarantee, please just contact us. Please remember that in order to make a claim you must have the original Guarantee Certificate, our report and any associated paperwork. (Please see terms and conditions)

Rudders & Paynes Ltd are insured against valid claims under our guarantees, public liability and remedial treatment industry specific cover by Specialist Underwriters at Lloyds.

GPI

Guarantee Protection Insurance Ltd (GPI) is a UK based general insurer authorised & regulated by the Financial Services Authority. Rudders & Paynes can offer GPI insurance backed guarantees for specialist works; guarantee periods are the same as our own guarantees. More information is available at www.gp-insurance.co.uk or contact us.

Property Care Association

The ‘PCA Promise’ is a new type of warranty that covers contracts placed with PCA members for, damp proofing, timber preservation, structural waterproofing and structural maintenance. This is for domestic premises where the contract price (including VAT) is more than £250 and up to £50,000. The PCA Promise meets the criteria required by TrustMark.

Under the scheme, the Association gives blanket coverage to its contractor members, thereby enabling us to offer a guarantee on behalf of the PCA to cover our customers for work in progress and deposits.

There is no additional cost to our customers for this guarantee. The PCA Promise is in addition to customers’ statutory rights. (Terms and conditions apply) More information is available at www.property-care.org.

Customer Care

We are immensely proud of the fine reputation that we have established over many years and believe that the only sure way to maintain this is through our customers. Customer satisfaction therefore, above all else, is the key to the continued success of our company. At the end of every contract our customers will receive a ‘Customer care Form’, which we ask to be returned with relevant comments as to how you found our service. Your feedback on our performance will always be appreciated.

If you require any further information on the guarantees or insurance that we offer please contact us.